Vincente Boreros

Professional Summary

Highly technical, client-focused IT and Security professional holding an Associate of Applied Science in Computer Networking Technology and 5+ years of corporate operations success. Proven track record managing high-volume enterprise assets, enforcing data confidentiality (PII) standards, and administering Windows Server / Active Directory environments. Experienced in foundational security diagnostics, vulnerability assessment tools, and technical client support across diverse infrastructure environments.

Certifications & Professional Goals

AWS Certified Cloud Practitioner

In Progress • Targeted Completion: Nov/Dec 2026

CompTIA Security+

In Progress • Targeted Completion: Nov/Dec 2026

Technical Skills

Cloud & Databases: AWS (EC2, RDS, S3, CloudFront, IAM, Manual Console Deployments)

Systems & Security OS: Windows Server 2022, Windows 10/11, Kali Linux, Active Directory Administration

Security & Diagnostics: Nmap, Port Scanning, Malwarebytes, Avast, Windows Defender Offline, Bootable Recovery Media

Networking & Command Line: DHCP, DNS, TCP/IP Routing, Command-Line Diagnostics (Ping, Tracert, IPConfig, NSLookup)

Operations & Access Control: PII Protection, Physical Asset Security, SLA Compliance, Remote Desktop Support (TeamViewer)

Hands-On IT Projects

Windows Server & Active Directory Sandbox (VirtualBox)

Architected a virtualized enterprise laboratory running Windows Server 2022 and multiple Windows 10/11 client nodes within a closed hypervisor environment.
Administered user accounts and access controls for 50+ test objects inside Active Directory, manually configuring Group Policy Objects (GPOs), password complexity constraints, and security groups.
Analyzed network connectivity paths and verified open socket paths using command-line networking tools (Ping, Tracert, IPConfig, NSLookup).

Cloud Infrastructure Integration Lab (AWS Academy)

Deployed multi-tier cloud applications manually using the AWS Management Console, successfully launching virtualized EC2 compute nodes connected to managed RDS database backends.
Managed basic IAM policies and security groups to enforce least-privilege network access to cloud resources.

Vulnerability Assessment & Linux Labs

Configured a dedicated Kali Linux testing environment to study foundational security analysis and network exploration principles.
Utilized command-line security scanners such as Nmap to map local lab networks, audit active host configurations, and identify open ports/services.

Professional Experience

Client Service Agent & Operations Support

Enterprise Rent-A-Car | Covington, LA | May 2021 – Present

Conduct systematic physical and digital security audits of returned assets; identify, secure, and safely remediate abandoned Personally Identifiable Information (PII) including credit cards and driver's licenses to ensure absolute compliance with corporate privacy regulations.
Utilize dedicated enterprise tablet hardware and proprietary mapping/database applications to audit user profiles, manage contracts, and track multi-thousand-dollar asset inventory in real time.
Coordinate daily business-to-business (B2B) communications and operational runs with engineering vendors and external body shops, maintaining strong service level agreements (SLAs).
Deliver high-quality customer service and administrative support via managed email networks and direct client interactions, resolving high-pressure operational issues.

Freelance IT Desktop Support Specialist

Independent Contractor | Covington, LA | Jan 2020 – Present

Provide direct technical tier-1 support for local users; leverage advanced diagnostic utilities including Malwarebytes, Avast, and bootable proprietary recovery environments to eradicate complex malware and restore operating system stability.
Diagnose physical hardware faults and execute component-level upgrades (CPUs, RAM, power supplies) while translating technical risk factors into clear, everyday language for end-users.
Provision secure remote support sessions via TeamViewer and Discord to troubleshoot software conflicts, network drops, and device peripheral errors.